PIPP

​​The Percentage of Income Payment Program (PIPP) helps eligible, Dominion Energy customers maintain their electric service by making utility bills affordable.


The monthly bill amount, or "PIPP Amount," for customers will be based on a percentage of the household's income and primary heating source.

  • 10% of gross monthly household income when the household has electricity as their primary heat source, or
  • 6% of gross monthly household income when the household does not have electricity as their primary heat source.


The first PIPP Amount will be due when the customer's account is enrolled in PIPP. If the customer is unable to pay at enrollment, the missed PIPP payment amount will be added to the next bill.


Eligibility Criteria for Assistance:

  • Must be a resident of the locality in which application is made
  • Must have an active electric account with Dominion Energy
  • More information and income limits can be found here:


​How To Apply for PIPP?


Dominion Energy Customer Service staff can discuss your account and any existing payment plans to help you determine if you should apply for PIPP.


PIPP Application.pdf


If you suspect Fraud or Abuse of any kind, report it to your Local Department of Social Services, or call 1-800-552-3431.​​



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Prince Edward County

Department of Social Services

Cooling Assistance

Cooling Assistance is the Energy Assistance program component that helps with cooling equipment repairs or purchases and with payment of the electric bill to operate cooling equipment.



Who is Eligible for Cooling Assistance?

  • You must have or be in need of cooling equipment.
  • There must be a vulnerable individual in the house. A vulnerable individual is someone that is elderly, disabled, or a child under the age of 6.



How to Apply:

  • Applications are accepted online at https://commonhelp.virginia.gov/
  • You may call the Enterprise Customer Service Center at (855) 635-4370 to apply by phone
  • You can submit a paper application at your local department of social services.



A copy of the application can be downloaded here:






Applications for Cooling Assistance are accepted June 15 through August 15.



What if I’m Dissatisfied?

You may request an agency conference to discuss any action with which you disagree. You may also request an administrative hearing by the State Department of Social Services when funds are available and your application is denied, or you are refused the right to apply during the application period, or your application is not acted on or is closed prior to benefit determination. A hearing must be requested within 30 days of the negative action. The hearing request may be submitted to the local agency or to: Hearing and Legal Services Manager Appeals and Fair Hearings Unit Virginia Department of Social Services 801 East Main Street, Richmond, VA 23219-3301.


If you suspect Fraud or Abuse of any kind, report it to your Local Department of Social Services or call 1-800-552- 3431.