Prince Edward County

Department of Social Services

Crisis Assistance

Crisis Assistance helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, or primary heating fuel. To be eligible, you must have a heating emergency.

Applications will be accepted starting Wednesday, November 1st through Friday, March 15th for equipment related assistance and security deposits.

Applications will be accepted starting the first work day in January through Friday, March 15th for purchase of primary home heating fuel and payment of primary heat utility bills.

Eligibility Requirements

How To Apply for Crisis Assistance?

  • Applications are accepted online at
  • By calling the Enterprise Customer Service Center at(855) 635 – 4370
  • Paper applications are available at your local DSS office


How long will it take to process my application?

Crisis Assistance: as soon as all requested information is provided.

What if I’m dissatisfied?

You may request an agency conference to discuss any action with which you disagree. You may also request an administrative hearing by the State Department of Social Services when funds are available and your application is denied, or you are refused the right to apply during the application period, or your application is not acted on or is closed prior to benefit determination. A hearing must be requested within 30 days of the negative action. The hearing request may be submitted to the local agency or to: Hearing and Legal Services Manager Appeals and Fair Hearings Unit Virginia Department of Social Services 801 East Main Street, Richmond, VA 23219-3301.

If you suspect Fraud or Abuse of any kind, report it to your Local Department of Social Services or call 1-800-552- 3431.

Crisis Assistance Application

Crisis Assistance Application (Spanish)